Privacy Policy

Western Clydesdales

Last updated: 21 January 2026

Western Clydesdales is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information, and how you can access or correct that information.

1. What personal information we collect

We may collect personal information including, but not limited to:

Full name
Email address
Mobile number
Postal address
Date of birth
Payment and transaction details
Preferences relating to memberships, events, merchandise or communications
Any other information you provide to us directly

We may collect this information when you:

Purchase tickets, memberships or merchandise
Subscribe to our mailing list
Enter competitions or promotions
Attend events
Contact us via our website, social media, email, SMS or phone

2. How we collect personal information

We collect personal information:

Directly from you
Through our website, forms and checkout processes
Via cookies and similar technologies
Through third-party service providers such as ticketing platforms, payment processors and marketing tools

3. How we use your personal information

We may use your personal information to:

Provide products, services, memberships and event access
Process payments and transactions
Communicate with you about your purchases or enquiries
Send marketing and promotional communications via email, SMS and phone calls
Notify you of offers, events, competitions, merchandise releases and partner promotions
Improve our services, marketing and customer experience
Comply with legal and regulatory obligations

4. Marketing communications (email, SMS and phone)

By providing your personal information to Western Clydesdales, you consent to receiving marketing communications from us via:

Email
SMS
Phone calls

These communications may include promotional offers, event announcements, merchandise launches, competitions and updates relating to Western Clydesdales.

You may opt out at any time by:

Clicking the unsubscribe link in our emails
Replying “STOP” to SMS messages
Contacting us using the details below

We comply with the Spam Act 2003 (Cth)

5. Disclosure of personal information

We may disclose your personal information to:

Third-party service providers who assist us with operations, including payment processing, marketing, analytics, ticketing and technology services
Professional advisers such as lawyers, accountants and auditors
Government or regulatory bodies where required by law

We do not sell your personal information.

6. Overseas disclosure

Some of our third-party service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in a manner consistent with Australian privacy laws.

7. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is stored securely and accessed only by authorised personnel and trusted service providers.

8. Access and correction

You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable timeframe.

9. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, analyse traffic and personalise content. You may disable cookies via your browser settings, however this may impact your experience.

10. Complaints

If you believe we have breached your privacy, please contact us first so we can attempt to resolve the issue. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).